Home • Frequently Asked Questions
Yes, after an outbreak of C Difficile it is essential that an effective cleaning programme is in place as quickly as possible and the trained team at Ideal will work with a client to ensure a cleaning and infection control programme is in place as soon as the problem is notified.
Yes – technicians and management will work with staff to ensure that a cleaning programme is effective in maintaining infection control.
Yes – E Coli is a bacteria and using specialist chemicals only commercially available and heat cleaning treatment trained technicians can irradiate it from most situations.
Immediately – The Ideal Group recognise the need for a speedy response to a hygiene or trauma clean requirement and will attend site and commence cleaning within a few hours of the initial request and confirmation of the clients requirement
Yes, provided it is safe for both operatives in the factory and cleaning technicians – the Ideal team will work with the production manager to ensure that cleaning is completed safely and with minimal interruption to normal work of the factory.
Yes – specialist bio-remediation and chemical cleaning can remove hydraulic and other synthetic oils from most areas.
Yes – we have qualified operatives who can use MEWP (Mobile Elevated Work Platform) and towers
Immediately if required, or in line with the clients requirement after agreement on a plan of works required
Sand blasting is a highly abrasive method of cleaning and not a method often used by Ideal – it is harsh and can result in uneven cleaning and permanent damage of marking to a surface. The ideal surveyor will always work with a client to ensure the best method of cleaning is used in each situation.
Yes, the Ideal Group use a range of methods for cleaning stone and other surfaces including hot steam and chemical cleaning – the surveyor who attends site prior to cleaning will happily advise the potential client on the most appropriate method for their situation.
To ensure that the correct technique and method are used a surveyor will usually attends site prior to cleaning will happily advise the potential client on the most appropriate method for their situation.
Yes, we are regularly called upon to complete cleaning to hotels, large office blocks and historic building.
Yes, are specialist techniques are suitable for stone cleaning on properties of all types and we will happily work with a conservation officer to ensure that the correct method is used on any building.
Stone cleaning can be completed in line with the customers requirement – sometimes out of normal hours to minimise interruption to normal use of the property- where cleaning requirement is as a result of graffiti or fire damage we will always aim to attend within a few days of the request – for larger more complex cleaning requirement we will work with the client to form a planned programme of work
Drying time will vary depending on ambient conditions and the type of carpet or even the nature of the soiling, but in most cases the carpet will be dry enough to walk on immediately after cleaning and totally dry within a few hours.
Our trained carpet cleaning technicians can remove most substances for carpet – they have a variety of techniques and chemical which can assist and they will always advise a client on initial inspection the probability of cleaning being achieved.
Bio contaminants, volatile organic compounds, combustion products, asbestos, dust mites, chemical contamination, outdoor pollutants, pesticides, allergens, grease and oil deposits, sand, soil, food particles, bacteria, and a host of other really gross stuff will make its way into your carpet. Quite simply, your carpet acts like a sink. It collects and filters all of the above-mentioned contaminants. This collection and filtering process traps these contaminants within your carpet, which in turns cleans the air you breathe and allows you to live a healthier life. Hard surface floors may allow contaminants to “roam” throughout the indoor environment.
However, like any other filter, your carpet needs to be cleaned on a regular basis, or it will lose its filtering ability. If these contaminants are in your home, they could be contributing to your family’s health and allergy problems. Dr Michael Berry, Deputy Director of the Environmental Criteria and Assessment Office of the Environmental Protection Agency stated, “Based on what I have learned from researchers working in the United States, Canada, and Western Europe, I have reached the conclusion that carpeting and fabrics that are not properly cleaned and maintained have the potential to cause a variety of health problems inside the building and home environment.”
Dupont Teflon Carpet Protection helps you in two very important ways:
When this protective coating is applied to the carpet fibres, it puts a protective barrier around each fibre. This protective barrier resists moisture. When you do have a spill, it gives you a window of time to get it cleaned up.
The other important way that this product helps you is in the area of wear. Having this protective coating on your carpet helps reduce the wear and abrasion caused by sand in the carpet. This protects the carpet from excessive matting, and in turn will cause your carpet to perform better.
No guarantee can be made on removing indentations from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture, and hand grooming with our equipment may help, but it will take time to release back to normal, if at all. Severe cases may be permanent.
If you have spots or small areas that have been bleached out, they may be spot-dyed, depending on the type of carpet fibre.
No doubt this question has surfaced at one time or another during the years you’ve owned carpeting. The frequency of cleaning will vary from one household to another depending upon the number of occupants and level of usage. At a minimum, you should clean once a year.
I have had some home owners express their fear that once the carpet is cleaned, it will re-soil quicker. This fear is the result of improper cleaning by other cleaning companies. Many of these companies, in an effort to cut costs and save time, buy the cheapest cleaning solutions, don’t provide the proper training for their technicians, and do not offer a separate rinse step in order to remove detergent residues. If detergent is left in the carpet, accelerated re-soiling will occur.
The Ideal Group uses a more thorough method of cleaning that uses a rinse step after the pre-spray process. This method removes deep down soil and leaves no detergent to accelerate the re-soiling process. The fact is, the best thing you can do for your carpets is have them regularly cleaned by a qualified professional carpet cleaning company. It is the build-up of soil that promotes wear to your carpet, far more than the foot traffic that travels on the surface of the carpet. Foot traffic grinds the soil against the carpet fibres and causes a sandpaper effect. This causes the fibres to dull and become worn looking.
Major carpet manufacturers such as Dupont and Shaw Industries recommend that you have your carpets cleaned every 6-18 months, and with most of today’s carpet, in order to satisfy the warranty requirements, you must save receipts from your cleanings. There are other considerations that can increase the frequency of cleanings, such as smoking habits, number and ages of children, soiling conditions, humidity, health status of occupants, allergy conditions, and number and types of pets just to name a few. Heavily travelled areas may require quarterly cleaning, while other less frequented areas may not need cleaning more than every 18 months. Either way, it makes good sense to have your carpets cleaned regularly—not only from an appearance and investment protection point of view, but also from a health standpoint. Regular deep cleaning removes bacteria, dust mites, germs, and the substances upon which these organisms live.
All of our cleaning packages include the moving of furniture in the main areas being cleaned. (Most companies will charge you extra for this service.) Additional charges will apply to move heavier furniture. For liability reasons, we valuable pieces of equipment.
If a spot returned a day or so after cleaning: it may have been oily or sticky and was not completely removed, or “wicked back” due to the nature of the spot. Possibly it’s not a spot, but a permanent stain.
We are able to clean approximately 400 square feet per hour. This can vary slightly depending upon the amount of soil, how much furniture needs to be moved, speciality spotting procedures, and set-up time.
We operate a diary booking system for carpet cleaning but will always strive to attend at the most convenient time for a client – often the following day or even the same day for urgent cleaning following a spillage or other incident.